Frequently asked questions about ordering and shipping
At Custom dutch., we aim to make your ordering experience as easy as possible. Here you’ll find answers to frequently asked questions about our ordering process, shipping options and product specifications.
Payment
●Which payment methods do you accept?
You can pay securely with:
iDEAL
PayPal
Credit card
All payments are processed over a secure connection.
Ordering & personalisation
●How does personalisation work?
For each product, you can enter your name, text or design. We process it carefully and customise it especially for you.
●Can I provide my own logo or custom design?
Yes, that’s possible! Please contact us in advance so we can see what’s technically feasible.
●Can I still change my order?
As we make personalised products, production starts quickly. So please contact us as soon as possible if you’d like to make a change.
Shipping and delivery times
●What is the delivery time?
Most orders are dispatched within 1–3 business days. Personalised products may take a little longer.
If you need something very quickly, express orders are also possible. Please contact us by email, WhatsApp or phone.
●What are the shipping costs?
Shipping costs are clearly displayed during checkout.
●Do you only ship within the Netherlands?
We also ship to other countries. Please contact us for details.
Returns & Warranty
●Can I return a personalised product?
Because the product is made especially for you, personalised items generally cannot be returned unless there is a fault or damage.
●What if my product arrives damaged?
We’ll be happy to put that right. Please contact us within 48 hours and send us photos of the product.
Contact
●How can I contact you?
Call or WhatsApp: 06-33021703
Email: Info@customdutch.nl
Contact form on the website
We’ll get back to you as soon as possible.