Frequently asked questions about ordering and shipping
At Custom dutch. we aim to make your ordering experience as simple as possible. Here you’ll find answers to frequently asked questions about placing an order, the shipping methods we offer and our product specifications.
Payment
●Which payment methods do you accept?
You can pay securely with:
iDEAL
PayPal
Credit card
All payments are processed over a secure connection.
Order & personalise
●How does personalisation work?
For each product, you can enter your name, text or design. We process it carefully and make it especially for you.
●Can I provide my own logo or custom design?
Yes, that’s possible! Please contact us beforehand so we can check what’s technically possible.
●Can I still change my order?
As we make personalised products, production starts quickly. Please contact us as soon as possible if you’d like to make a change.
Shipping and delivery time
●What is the turnaround time?
Most orders are shipped within 1–3 business days. Customised products may sometimes take a little longer.
If you need something in a hurry, express service is also available. Contact us by email, WhatsApp or phone.
●What are the shipping costs?
Shipping costs are clearly shown during checkout.
●Do you only ship within the Netherlands?
We also ship to other countries. Please contact us about this.
Returns & Warranty
●Can I return a personalised product?
Because each product is made especially for you, personalised items generally cannot be returned unless they are faulty or damaged.
●What if my product arrives damaged?
We’ll be happy to put that right. Contact us within 48 hours and send us photos of the product.
Contact
●How can I contact you?
Call or WhatsApp: 06-33021703
Email: Info@customdutch.nl
Contact form on the website
We’ll get back to you as soon as possible.